Shipping Policy for Intex Pharma UK

Order Processing Time

 
All orders are processed within 1–2 business days after payment confirmation.
 
Orders are not shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. Customers will be notified where necessary.

Shipping Methods & Delivery Time

We offer the following shipping options:
 
•Standard Delivery: 2–4 business days
•Express Delivery: 1–2 business days
 
International Deliveries
•Europe: 2–5 business days
•Rest of the world: 5–8 business days
 
Delivery times are estimates and may vary due to customs checks, postal delays, or local disruptions.

Shipping Partners

We use reliable courier services such as:
•Other trusted logistics providers depending on destination
 
A tracking number will be provided once your order has been dispatched.

Shipping Fees

Shipping costs are calculated at checkout based on:
•Delivery destination
•Package weight
•Selected shipping speed
 
Any customs duties, taxes, or import charges for international orders are the responsibility of the customer.

Customs, Duties & Import Regulations

International shipments may be subject to customs inspection and local import laws.
 
Intex Pharma UK is not responsible for:
•Customs delays
•Import restrictions
•Additional fees charged by local authorities
 
Customers should ensure products can legally be received in their country before ordering.
Lost, Delayed, or Damaged Packages
If your order is:
 
Delayed:
Please allow the full estimated delivery period before contacting us.
 
Lost in transit:
Contact us and we will investigate with the courier. Replacement or refund decisions will be made after confirmation from the shipping provider.
 
Damaged on arrival:
Report within 48 hours of delivery with clear photos of the package and product.
 
Incorrect Shipping Details
 
Customers are responsible for providing accurate shipping information.
 
We are not liable for orders shipped to incorrect addresses provided at checkout.
If an order is returned to us, additional shipping charges may apply.

Discreet Packaging

All orders are shipped in plain, discreet packaging with no product details visible on the outside, ensuring customer privacy.

Contact for Shipping Support

If you have questions regarding shipping, tracking, or delivery:
 
Intex Pharma UK
Email: sales@intexpharma.co.uk