Refund & Returns Policy
Welcome to Intexpharma.co.uk, the official website of Intex Pharma. This Refund & Returns Policy outlines how refunds, replacements, and returns are handled for all purchases made through our website.
We are committed to providing high-quality products and a professional customer experience. By placing an order on Intexpharma.co.uk, you agree to the terms outlined below.
Overview of Our Refund Policy
Due to the nature of Intex Pharma products and pharmaceutical-grade items, all sales are generally considered final.
However, Intex Pharma UK will review and resolve issues related to:
•Damaged items
•Incorrect products
•Missing items
Our goal is to ensure all customers receive the correct order in excellent condition.
Eligible Refund and Return Cases
A refund, replacement, or store credit may be offered under the following conditions:
•You received the wrong product
•Your order arrived damaged or defective
•Items were missing from your order
•The product is significantly different from the description
To qualify, customers must contact Intex Pharma support within 48 hours of delivery.
Non Refundable Situation
Refunds or returns will not be accepted in the following cases:
•Change of mind after purchase
•Incorrect address provided by the customer
•Delays caused by shipping carriers
•Customs clearance issues or import restrictions
•Products that have been opened, used, or tampered with
For hygiene and safety reasons, opened products are strictly non-returnable.
How to Request a Return or Refund
To request a refund or replacement, please contact our support team with:
•Full name
•Order number
•Clear photos of the product and packaging
•Description of the issue
All requests must be submitted via email before returning any items.
Return Conditions
If a return is approved:
•The product must be unused and in original packaging
•Return shipping instructions will be provided
•Unauthorized returns may not be accepted
Customers may be responsible for return shipping costs unless the error was caused by Intex Pharma.
Replacement Policy
If your claim is approved, Intex Pharma UK may offer:
•A replacement product
•Store credit for future purchases
•A partial or full refund (depending on the situation)
Each case is reviewed individually to ensure fairness.
Shipping Issues
While we work with reliable delivery partners, Intex Pharma is not responsible for:
•Courier delays
•Customs inspections or clearance delays
•Regulatory restrictions in your country
Customers are responsible for ensuring compliance with local import laws before purchasing.
Lost Packages
If your order appears lost:
1.Contact the courier using your tracking number
2.If unresolved, contact Intex Pharma support
We will assist in investigating the issue where possible.
Refund Processing Time
Approved refunds will be processed via the original payment method where possible.
Please allow 3–10 business days for funds to appear, depending on your payment provider.
Order Cancellations
Orders may be cancelled before they are processed or shipped.
Once an order has been dispatched, it cannot be cancelled.
Fraud Prevention
To protect customers and the business, Intex Pharma reserves the right to:
•Decline suspicious refund requests
•Investigate fraudulent activity
•Cancel orders that violate our policies
Changes to This Policy
Intex Pharma UK reserves the right to update or modify this
returns and refund Policy at any time.
Changes will be published on Intexpharma.co.uk, and continued use of the website indicates acceptance of the updated terms.
information confirmation
For all refund, return, or order-related inquiries, please contact:
Intex Pharma Customer Support
Email: Sales@intexpharma.co.uk
